PrimeEdge Cleaning Ltd is registered with the Information Commissioner's Office (ICO) as a data controller. Our ICO registration reference is ZC103629. We are committed to protecting your personal data and handling it in accordance with UK GDPR and the Data Protection Act 2018.
1. Who We Are
PrimeEdge Cleaning Ltd
Company Number: 17077861
Registered in England & Wales
Registered Office: 128 City Road, London, EC1V 2NX
Email: info@primeedgecleaning.co.uk
Phone: +44 (0) 7436 430845
2. What Data We Collect
When you submit a quote request or contact us through our website, we may collect:
- Your first and last name
- Email address
- Phone number
- Property address or job location details
- Details about the service you require
We do not collect any special category data (such as health information, biometric data, or financial details) through our website.
3. How We Use Your Data
We use the information you provide to:
- Respond to your quote request or enquiry
- Arrange and deliver cleaning services you have requested
- Communicate with you about your booking or service
- Send you relevant updates or promotional offers (only where you have consented)
- Meet our legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract: To fulfil a service you have requested or are enquiring about
- Legitimate interests: To respond to your enquiry and manage our business relationship with you
- Consent: Where you have opted in to receive marketing communications
- Legal obligation: Where we are required to retain data by law (e.g. HMRC records)
5. How Long We Keep Your Data
- Quote requests and enquiries: up to 12 months from last contact
- Client records (active customers): for the duration of the relationship plus 6 years (in line with HMRC requirements)
- Employee/payroll data: 6 years following the end of employment
6. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share it with:
- Service providers: Such as payroll software, email platforms, or scheduling tools used to run our business — only where necessary and under data processing agreements
- Legal authorities: Where required by law or to protect our legal rights
All third parties we work with are required to handle your data securely and in accordance with UK GDPR.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Erase your data (the "right to be forgotten") in certain circumstances
- Restrict how we process your data
- Object to processing based on legitimate interests
- Withdraw consent at any time where consent is the legal basis
- Data portability — to receive your data in a structured, machine-readable format
To exercise any of these rights, please contact us at info@primeedgecleaning.co.uk. We will respond within 30 days.
8. Cookies
Our website does not currently use tracking cookies or analytics tools. If this changes, this policy will be updated accordingly.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
11. How to Complain
If you have concerns about how we handle your data, please contact us first at info@primeedgecleaning.co.uk.
If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office:
- Website: ico.org.uk
- Phone: 0303 123 1113